Delete Your TAW Account and Data

Delete your TAW account

This applies to your Travellers at Work account on taw.com.au and in the Travellers at Work app.

1. Email contact@taw.com.au from the email address on your account, with the subject “Delete my TAW account”. You can also use the Contact us form on this site or “Contact the TAW team” in the app.
2. We check the request comes from you. If you have a TAW Mailbox with mail still waiting, we will ask if you want it forwarded first.
3. We delete your account within 30 days and email you to confirm.

What we delete

• Your account and login details, profile and contact details
• Your CV, saved jobs, job alerts and job applications
• Your app notification settings and the phones linked for push notifications
• Scans of your letters in your TAW Mailbox

What we keep, and for how long

• Payment and booking records (invoices, receipts, tour bookings): kept for 7 years, as Australian tax law requires
• A basic log of mail we received and posted or handed over for you: kept for 12 months so we can answer questions about it, then deleted
• Applications you already sent to employers: the employer keeps their own copy

Delete some of your data, but keep your account

You can delete some data yourself at any time: remove saved jobs and job alerts in your account, replace or delete your CV in the CV builder, and turn off push notifications in the app under Account. To have other data deleted, for example old letter scans or past applications, email contact@taw.com.au and tell us what you want removed. We do it within 30 days.

Travellers at Work is run by Travellers Contact Point Pty Ltd, Sydney, Australia. Read our privacy policy.