Reservations Agent, NSW

Ultimate
  • Post Date: 24/07/2024 2:01:42 PM
  • Start Date: 26/08/2024 12:00:00 AM

Job Detail

  • Salary $925.00 Per Week
  • Position/s Available 1
  • Type Part & Full-Time
  • Duration Up to 6 Months
  • Work Day Weekdays
  • Shifts Day & Night Shifts

Job Description

ULTIMATE is a Gap Year travel company exclusively for 18-35 year old’s. Our mission is to deliver Ultimate travel moments to young travellers. We are currently recruiting a Reservations Agent to join our ULTIMATE Crew for a six month period. 

The Role

Our Reservations Agents are responsible for managing and overseeing our tour bookings for all destinations. Key responsibilities will include;

  • Processing tour bookings and administration
  • Answering Phones 
  • General Office Administration Duties
  • Customer service offering excellent pre and postbooking customer support
  • Booking tour components and preparing manifests
  • Managing distribution channels and update availability
  • Liaise with booking agents & overseas partners and keep them posted on updates and availability
  • Work together with sales team / interns to ensure cohesion
  • Generate and implement solutions for issues / problems / inadequate procedures.
  • Action customer correspondence via phone and email, assisting with general enquiries, quotes, itineraries, troubleshooting and sales
  • Support all contact centre operations

 


We are looking for someone with a passion for travel who understand what it takes to provide excellent customer service and who is an excellent multi-tasker! You should be familiar with Gmail and Excel.

The role is for a six month period based in our Sydney central office

  • Accmodation: Not Included
  • Meals: Not Included
  • Sponsorship: Not Available
  • 2nd Year Visa: Not Eligible