ULTIMATE is a Gap Year travel company exclusively for 18-35 year old’s. Our mission is to deliver Ultimate travel moments to young travellers. We are currently recruiting a Reservations Agent to join our ULTIMATE Crew for a six month period. 

The Role

Our Reservations Agents are responsible for managing and overseeing our tour bookings for all destinations. Key responsibilities will include;

• Processing tour bookings and administration
• Answering Phones 
• General Office Administration Duties
• Customer service offering excellent pre and postbooking customer support
• Booking tour components and preparing manifests
• Managing distribution channels and update availability
• Liaise with booking agents & overseas partners and keep them posted on updates and availability
• Work together with sales team / interns to ensure cohesion
• Generate and implement solutions for issues / problems / inadequate procedures.
• Action customer correspondence via phone and email, assisting with general enquiries, quotes, itineraries, troubleshooting and sales
• Support all contact centre operations

We are looking for someone with a passion for travel who understand what it takes to provide excellent customer service and who is an excellent multi-tasker! You should be familiar with Gmail and Excel.

The role is for a six month period based in our Sydney central office

• Accmodation: Not Included
• Meals: Not Included
• Sponsorship: Not Available
• 2nd Year Visa: Not Eligible